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Windshield Replacement: Your Frequently Asked Questions

Mar 11, 2022Auto Glass

Windshield Replacement: Your Frequently Asked Questions

So, you need to replace your windshield. Now what? Figuring out who to call to do work you can trust, finding an attractive cashback incentive, and somehow managing to find the time to make this all happen – that sounds like a lot! 

Most likely, you will Google your different cashback options, maybe even check your local coupon mailer that’s sitting on your counter somewhere. Perhaps, you’ve already called your insurance, and they told you where you need to go. Well, we’re here to tell you you’ve got options, and MobileTech Auto Glass is your answer. 

Let’s take some of the guesswork out of replacing your windshield. Read on to find out answers to your frequently asked questions. 

Frequently Asked Questions

Q: What areas do you offer auto glass services?

A: Our auto glass repair and replacement services are available to the entire Phoenix metropolitan area.  We provide mobile services only, which allows us to maintain low prices due to the lack of overhead.

Q: How soon can the auto glass job usually be completed?

A: At MobileTech Auto Glass, we want to be there when you need us, so you can expect same-day or next-day service. 

Q: Can I get cashback on my insurance claim for windshield repair or replacement?

A: Yes, the amount you may receive depends on your insurance and deductible. However, we do give you cash back at the time of your repair, up to $300, depending on your vehicle and your insurance. 

Q: Am I required to use the glass shop my car insurance company recommends?

A: No. By law, the state of Arizona gives consumers the right to choose which auto glass company repairs the vehicle. Many insurance companies will attempt to steer customers to one of their cheaper partner auto glass shops.  However, you do not have to utilize the company they recommend.  Additionally, they may tell you they won’t warranty work completed from an outside shop, but we do.

Q: About how long should I anticipate the windshield replacement to take?

A: Expect the service to take between thirty minutes to an hour. Our highly qualified technicians aim to do the job right, every time. 

Q: Will you contact me before the appointment?

A: Yes. We will give a twenty-minute courtesy call to keep you informed prior to our arrival. 

Q: What if I’m at work? 

A: In as little as five minutes, we can establish what we need to, and you can get back to work. If you’re unable to answer the phone, we will come inside and grab the key from you with your permission. If that doesn’t work, we can simply reschedule.  

Q: Do you need the vehicle’s key to do the windshield replacement?

A: No, you’re welcome just to leave the door unlocked if that is what you prefer unless we are also performing a recalibration. 

Q: What about my reminder sticker?

A: We know that the little things count – which is why we will not forget to switch over your oil change sticker to your new windshield. 

Q: Will there be broken glass in my car after the replacement?

A: Our expert technicians will always ensure that your vehicle is clean and free of any debris from the windshield replacement. We typically wipe the surfaces, brush and/or vacuum any broken glass that may be present after installation, leaving your vehicle safe and sound. 

Q: Does your work come with a warranty?

A: Yes. We offer a lifetime warranty on our work for as long as you own the vehicle. If you should have any issues with your windshield replacement, simply reach out to us, and we will make it right. 

Q: What payment methods do you accept?

A: We accept car insurance along with business checks, cash, and all major credit cards. We also offer a convenient 6-month or 12-month payment plan through Synchrony, pending approval through Synchrony. 

Q: How do I cancel or reschedule my appointment?

A: Just call the office at 1-480-207-6952. We’re happy to help. 

At MobileTech Auto Glass, we understand that you have many options for choosing an auto glass repair company in Phoenix. Our dedication to unforgettable service and our commitment to expertise and quality sets us apart from the rest. Trust us – you will have an experience like no other. 

Do you have a crack or chip in your windshield? Get up to $300 cashback!

Call MobileTech Auto Glass today!


Please Note: Cashback incentives are only available for insurance-covered windshield replacements.


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